911 Statistics in Mexico 2026
From January to September 2026, Mexico's 9-1-1 received 41,103,146 calls. Seven in ten (71.85%) were improcedentes: not passed to a responding agency. Silent calls alone, 17.6 million, outnumber every call passed to an agency (11.6 million).
Source: SESNSP, National Information Center, data as of 2026-10-15. See Methodology.
What kind of calls 9-1-1 receives
| Type | Calls | % of total |
|---|---|---|
| Improcedentes (not passed to an agency) | 29,534,368 | 71.85% |
| Security | 6,312,514 | 15.36% |
| Assistance | 1,961,942 | 4.77% |
| Medical | 1,701,633 | 4.14% |
| Civil protection | 863,110 | 2.10% |
| Other services | 550,000 | 1.34% |
| Public services | 179,579 | 0.44% |
Improcedente calls, by type
Most are not pranks: silent and incomplete calls are more than half of all calls. They can be accidental dials or callers who cannot speak, and each one takes an operator’s time.
| Type (official category) | Calls | % of all calls |
|---|---|---|
| Llamada muda | 17,584,179 | 42.8% |
| Llamada incompleta | 4,121,073 | 10.0% |
| Otras llamadas de no emergencia | 3,820,574 | 9.3% |
| Llamada de broma por niños | 1,581,148 | 3.8% |
| Jóvenes / adultos jugando | 1,176,218 | 2.9% |
| Transferencia de llamada | 798,604 | 1.9% |
| Insultos por adultos / llamada obscena | 291,639 | 0.7% |
| Llamada de prueba | 160,933 | 0.4% |
The 10 most reported emergencies
| # | Incident (official category) | Calls | % of calls passed on |
|---|---|---|---|
| 1 | Apoyo a la ciudadanía | 921,756 | 8.0% |
| 2 | Actos relacionados con la familia | 744,127 | 6.4% |
| 3 | Actos relacionados con personas agresivas | 742,724 | 6.4% |
| 4 | Ruido excesivo | 566,051 | 4.9% |
| 5 | Accidente de tránsito sin lesionados | 563,671 | 4.9% |
| 6 | Solicitud de otros servicios públicos | 543,327 | 4.7% |
| 7 | Otras alarmas de emergencias activadas | 528,694 | 4.6% |
| 8 | Alteración al orden público | 494,819 | 4.3% |
| 9 | Persona sospechosa | 412,699 | 3.6% |
| 10 | Otras faltas a reglamento de tránsito | 354,336 | 3.1% |
9-1-1 calls by state
| State | Calls | Passed on | % improcedentes | Calls per 1,000 people |
|---|---|---|---|---|
| Estado de México | 3,585,047 | 661,550 | 81.6% | 211.0 |
| Ciudad de México | 3,408,498 | 1,017,148 | 70.2% | 370.1 |
| Guanajuato | 2,947,811 | 942,585 | 68.0% | 478.0 |
| Baja California | 2,561,762 | 833,248 | 67.5% | 679.7 |
| Jalisco | 2,448,666 | 653,369 | 73.3% | 293.3 |
| Veracruz | 2,226,986 | 505,271 | 77.3% | 276.2 |
| Nuevo León | 2,222,749 | 861,016 | 61.3% | 384.3 |
| Chihuahua | 1,839,219 | 679,875 | 63.0% | 491.5 |
| Sonora | 1,783,149 | 791,902 | 55.6% | 605.5 |
| Puebla | 1,769,188 | 377,030 | 78.7% | 268.7 |
| Coahuila | 1,471,147 | 366,391 | 75.1% | 467.5 |
| Chiapas | 1,259,782 | 89,335 | 92.9% | 227.2 |
| Tamaulipas | 1,170,622 | 221,087 | 81.1% | 331.8 |
| Michoacán | 1,118,894 | 215,905 | 80.7% | 235.6 |
| Sinaloa | 1,078,364 | 232,781 | 78.4% | 356.3 |
| Querétaro | 1,018,177 | 407,305 | 60.0% | 429.9 |
| Quintana Roo | 999,761 | 353,986 | 64.6% | 538.1 |
| Yucatán | 980,018 | 379,022 | 61.3% | 422.3 |
| Hidalgo | 919,922 | 307,488 | 66.6% | 298.4 |
| Durango | 819,020 | 150,438 | 81.6% | 446.9 |
| Guerrero | 812,388 | 150,800 | 81.4% | 229.4 |
| Oaxaca | 745,590 | 191,980 | 74.3% | 180.4 |
| Aguascalientes | 717,942 | 226,009 | 68.5% | 503.6 |
| Tabasco | 523,275 | 73,561 | 85.9% | 217.8 |
| Tlaxcala | 435,818 | 102,608 | 76.5% | 324.5 |
| Colima | 374,245 | 139,189 | 62.8% | 511.7 |
| Zacatecas | 342,703 | 86,239 | 74.8% | 211.3 |
| Campeche | 342,150 | 112,756 | 67.0% | 368.6 |
| Baja California Sur | 312,725 | 105,583 | 66.2% | 391.7 |
| Morelos | 291,237 | 140,540 | 51.7% | 147.7 |
| San Luis Potosí | 288,368 | 115,336 | 60.0% | 102.2 |
| Nayarit | 287,923 | 77,445 | 73.1% | 233.0 |
January to September 2026, sorted by number of calls. Calls per 1,000 people use INEGI 2020 census population (SESNSP uses CONAPO projections, so its rates differ). Chiapas, Estado de México, Zacatecas and Oaxaca show classification changes in 2026: compare years with caution.
The trend
9-1-1 calls fell from about 95 million in 2018 to 54.2 million in 2025, and the improcedente share fell from 83.0% to 72.8%. In 2026 calls passed to an agency are growing (+5.34% January to September) while improcedentes fall (-0.79%).
| Period | Calls | % improcedentes |
|---|---|---|
| 2018 | about 95 million | 83.0% |
| 2024 | 58,045,523 | 74.0% |
| 2025 | 54,188,673 | 72.8% |
| Jan–Sep 2026 | 41,103,146 | 71.9% |
What it means for a 9-1-1 center or C5
With seven in ten calls carrying no emergency to pass on, how fast an operator can tell which call is real matters as much as dispatch. Automatically generated caller location, classification against the National Incident Catalog and support for the operator during the call all help.
K-Dispatch brings emergency call handling and dispatch into one platform, with AI Co-Pilot for call takers and dispatchers. See K-Dispatch
Frequently asked questions
How many calls does 9-1-1 receive in Mexico?
From January to September 2026, 9-1-1 received 41,103,146 calls nationwide, according to SESNSP's national statistics. In 2025 it received 54.2 million.
What share of 9-1-1 calls in Mexico are not emergencies?
71.85% of calls from January to September 2026 were improcedentes, meaning they were not passed to a responding agency: 29,534,368 calls. A year earlier the share was 73.05%.
What is an "improcedente" 9-1-1 call?
A call that is not passed to a responding agency. It includes silent, incomplete, prank, transferred, test and abusive calls. Not all are malicious: a silent call can be an accidental dial or a caller who cannot speak.
What emergencies are reported most to 9-1-1 in Mexico?
Among calls passed to an agency, the most frequent from January to September 2026 were citizen assistance (921,756), family-related incidents (744,127) and aggressive persons (742,724).
Which states have the highest share of non-emergency calls?
By share, Chiapas (92.9%) and Tabasco (85.9%) are highest and Morelos (51.7%) and Sonora (55.6%) lowest, January to September 2026. Some states changed their classification in 2026, so compare years with caution.
Methodology and sources
- 2026 data: SESNSP / National Information Center open-data file, January to September 2026; totals match SESNSP’s PDF report of 15 October 2026 call for call. Open data
- Year-over-year and prior years: SESNSP quarterly PDF reports. SESNSP revised 2025 figures between editions. SESNSP reports
- Population: INEGI 2020 Population and Housing Census. INEGI
- Procedente: a call passed to a responding agency. Improcedente: a call not passed on. Calls reflect what callers report, not confirmed crimes.
- The public data does not include handling or arrival times, call abandonment or 089 calls, so this page does not report them. We will update it with each quarterly release.
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