K-DISPATCH · EMERGENCY CALL-TAKING & DISPATCH

From the first emergency callto coordinated field response.

Multi-channel intake, triage, CAD, and unit dispatch in one connected workflow — with video, GIS, and field context on every call, and operators firmly in control.

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Multi-channelCall intake
Human-ledDecision support
Multi-agencyCoordination
K-Dispatch CAD console showing an active call, recommended units, call queue, and live map
BUILT ON THE UNIFIED PLATFORM
CAD / 911GISAVLEventsCommsMobileIntegrationsAnalytics
WHY K-DISPATCH

Faster, better-informed emergency response.

Service optimization

Accelerates call-taking and dispatch workflows, cutting response time by automating routine steps.

Built-in 911 capabilities

Multi-channel call handling — voice, text-to-911, multimedia — with full incident lifecycle management.

Decision support

Priority scoring and unit recommendations surface the best option — the operator always decides.

Scalable deployment

Cloud or on-premises. Configurable for cities, state agencies, and national infrastructure.

IN THE DISPATCH CENTER

Every call. One workflow.

Multi-channel intake receiving voice, text, app, and sensor-originated emergency reports

Multi-channel intake

Every way the public and the field reach you lands in one queue — voice, text-to-911, citizen app, radio, and IoT alerts.

  • Phone, radio, IoT, and citizen app
  • Text-to-911 and multimedia messaging
  • One queue for every channel
Call triage board scoring incidents by priority with recommended protocols

Triage & prioritization

Calls are scored, classified, and routed against your protocols so the most serious incident is never waiting behind a routine one.

  • Call triage & priority scoring
  • Protocol-driven classification
  • Escalation and re-prioritization
CAD console recommending the nearest available unit for an active incident

CAD & unit recommendation

The CAD shows who is available, who is closest, and who is qualified — then keeps the whole assignment on one record.

  • Smart unit recommendation engine
  • Status, capability, and availability
  • One record per incident
Live dispatch map tracking assigned units with AVL and routing

GIS & AVL tracking

See every unit move in real time, with routing, ETAs, and the incident in geographic context.

  • GIS mapping & AVL vehicle tracking
  • Live routing and ETA
  • Zones, beats, and coverage view
Responder mobile app receiving the dispatched call with navigation and status

Field & multi-agency response

Push the call to responders with full context, and keep police, fire, and EMS working the same incident.

  • Radio & multi-agency interoperability
  • Mobile status updates from the field
  • Command-to-field coordination
AI assistance surfacing risk indicators and recommended dispatch actions

AI-assisted, human-led

AI reads the incoming signal and flags risk and likely escalation. The recommendation is always advisory — the operator acts.

  • Risk indicators and escalation signals
  • Recommended dispatch actions
  • Operator stays in control
Operational reporting dashboard measuring call volume, response time, and outcomes

Audit trail & reporting

Every action is timestamped, so post-incident review and performance reporting come out of the same system that ran the call.

  • Full audit trail & post-incident reporting
  • Response time and outcome analysis
  • Exportable operational records
THE PROCESS

From incoming call to units on scene.

Voice calls
SMS / text
Field units
IoT alerts
Citizen app
K-Dispatch
RECEIVE · TRIAGE · DISPATCH
Responders
Coordination
Analytics
INTEGRATIONS

Connects to the systems your center already runs.

K-Dispatch layers onto existing call handling, radio, and records systems — no rip-and-replace.

Emergency call handling

Voice 911, text-to-911, multimedia emergency messaging.

CAD / RMS systems

Records management, court systems, regional data exchange.

Multi-agency communication

Radio interoperability, mobile apps, command-to-field links.

Geospatial tracking

AVL vehicle tracking, GIS maps, drone coordination.

Video & analytics

CCTV, LPR, gunshot detection, drone feeds on the call.

Smart city & IoT data

Traffic sensors, environmental data, smart infrastructure feeds.

FREQUENTLY ASKED

About K-Dispatch.

What is K-Dispatch?
K-Dispatch is an AI-powered Computer-Aided Dispatch (CAD) platform that streamlines emergency response, enhances multi-agency communication, and integrates seamlessly with all public safety technologies.
How does K-Dispatch handle 911 calls?
K-Dispatch integrates voice 911, text-to-911, and multimedia emergency messaging. The system automatically triages incidents, assigns priority, and recommends optimal response using artificial intelligence.
What systems does K-Dispatch integrate with?
K-Dispatch connects with leading public safety technologies including radio systems, GIS, VMS, mobile responder apps, facial recognition, LPR, gunshot detection, and drone feeds.
Is K-Dispatch suitable for multi-agency dispatch?
Yes. K-Dispatch is built for multi-agency coordination, connecting police, fire, medical, and traffic departments on a single platform. It currently powers Mexico\'s largest 911 center with 100+ connected agencies.
What makes K-Dispatch different from legacy CAD systems?
K-Dispatch uses AI to automatically triage incidents, predict escalations, and optimize dispatch routing. It handles 25,000+ daily calls with a 5-minute average response time, significantly outperforming legacy CAD systems.
Can K-Dispatch work with our existing radio and RMS systems?
Yes. K-Dispatch integrates with all major radio systems (P25, TETRA, DMR) and Records Management Systems. The platform uses open APIs and standard protocols (CAP, NIEM, NENA i3) to connect with your existing infrastructure without requiring a full replacement.
How long does it take to deploy K-Dispatch?
A typical deployment takes 8 to 16 weeks depending on the number of agencies, integration complexity, and training requirements. KabatOne provides a phased rollout with parallel operation so your existing CAD continues running until the transition is complete.
Does K-Dispatch support cloud deployment?
K-Dispatch supports cloud, on-premises, and hybrid deployment models. Cloud deployments use redundant data centers with 99.99% uptime SLA. On-premises deployments are available for agencies with strict data sovereignty requirements, common in government and military environments.
PROVEN IN THE FIELD
Multi-agency

Emergency coordination at city scale

C5 CDMX, MexicoCITY-WIDE OPERATION

K-Dispatch supports one of the region’s largest emergency operations — coordinating multi-channel intake, prioritization, and dispatch across many agencies from a single connected workflow.

Deployment details subject to customer approval.

Multi-channelCall intake
PrioritizedIncident triage
End-to-endIncident record