Modernizing ECU 911: what the dispatch platform must do
Ecuador’s Integrated Security Service, ECU 911, handles emergencies for the whole country from one network of centers. This guide covers what a modern call handling and dispatch platform must do, what to ask each vendor and how K-Dispatch approaches it.
Where ECU 911 starts from
ECU 911’s technology platform was contracted from China’s CEIEC (US$171 million), and its modernization is on the public agenda. The system already integrates 22,026 cameras from municipalities, public bodies and private owners, and plans to add 35,000 to 40,000 new devices over two to three years. With one national buyer and thousands of video sources, the challenge is getting information to the right incident, not just onto a video wall. Public procurement runs through SERCOP.
What the platform must do
Handle and dispatch in one flow
Multi-channel intake with location, classification and dispatch without switching systems between the call and the unit.
Ask the vendor: Does the call move from call taker to dispatcher without re-entry?
Bring video to the incident
With tens of thousands of cameras, operators need the ones near the incident, not a search across a wall.
Ask the vendor: Does it show the cameras near each incident automatically?
Coordinate every institution
Police, armed forces, health, fire, traffic and risk management working one record.
Ask the vendor: Does every institution see and update the same incident?
Scale nationally
A network of zonal and provincial centers sharing incidents and resources.
Ask the vendor: How does it share incidents and units between centers?
Migrate without interrupting service
The platform change must be phased, with the current system running until cut-over.
Ask the vendor: What is the migration and parallel-operation plan?
How K-Dispatch approaches it
- Emergency call handling and dispatch in one platform: the call moves from call taker to dispatcher without re-entry.
- Caller location generated automatically, with incident, units, cameras and sensors on one live map.
- AI Co-Pilot for call takers and dispatchers: live transcription, scenario guidance and unit recommendations. The operator always decides.
- Multi-agency coordination on one incident record.
- Cloud, on-premise or hybrid deployment, in Spanish.
- Trusted by C5 CDMX, Mexico City’s command, control and 911 center.
Frequently asked questions
What is ECU 911?
It is Ecuador’s Integrated Security Service: a national system that takes 911 emergency calls and coordinates police, armed forces, health, fire, traffic and risk management.
How many cameras does ECU 911 integrate?
According to recent public information, it integrates 22,026 cameras from municipalities, public bodies and private owners, and plans to add 35,000 to 40,000 new devices over two to three years.
What should ECU 911 modernization prioritize?
A single call handling and dispatch flow, nearby video brought to the incident, every institution on one record, and a phased migration without interrupting service.
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