Provincial 911 systems in Argentina: call handling and dispatch with AI
In Argentina, each province and the City of Buenos Aires run their own 911. Recent tenders already require AI to assist the operator. This guide covers what the platform must do, what to ask each vendor and how K-Dispatch approaches it.
What tenders already ask for
Buenos Aires Province awarded Public Tender 20/2025 in 2026, with an official budget of ARS 23,105 million. Its scope includes a new call center (CATE) in La Matanza, joining La Plata, Mar del Plata and Campana, and AI assistants for real-time transcription and translation, extraction of data such as names and licence plates, and incident-type suggestions. It is the clearest signal of where provincial 911 is heading. Purchases are published on COMPR.AR nationally and on each province’s portal, such as PBAC in Buenos Aires.
What a modern provincial 911 must do
AI that assists the operator
Real-time transcription, extraction of call data and incident-type suggestions, with the operator in charge of the decision.
Ask the vendor: What does the AI do during the call, and how does the operator validate each suggestion?
Several centers, one system
A province’s call centers must share incidents, resources and criteria.
Ask the vendor: How are calls distributed and transferred between centers?
Dispatch and units on one map
Caller location, AVL units, cameras and sensors beside the incident.
Ask the vendor: Do incident, units and cameras appear on the same map?
Multi-agency coordination
Police, fire, health and civil defense working one record.
Ask the vendor: Does every agency see and update the same incident?
Indicators per center and shift
Call-handling and dispatch times measured for management and accountability.
Ask the vendor: Which reports does it produce per center, shift and incident type?
How K-Dispatch approaches it
- Emergency call handling and dispatch in one platform: the call moves from call taker to dispatcher without re-entry.
- Caller location generated automatically, with incident, units, cameras and sensors on one live map.
- AI Co-Pilot for call takers and dispatchers: live transcription, scenario guidance and unit recommendations. The operator always decides.
- Multi-agency coordination on one incident record.
- Cloud, on-premise or hybrid deployment, in Spanish.
- Trusted by C5 CDMX, Mexico City’s command, control and 911 center.
Frequently asked questions
Who runs 911 in Argentina?
Each province and the Autonomous City of Buenos Aires run their own 911 system, with their own call centers and budget.
What did the Buenos Aires Province 911 tender require?
Public Tender 20/2025, with an official budget of ARS 23,105 million, included a new call center in La Matanza and AI assistants for real-time transcription and translation, data extraction and incident-type suggestions.
How does AI help a 911 center?
It transcribes the call, extracts key data and suggests the incident type and units, so the operator types less and decides faster. The decision stays with the operator.
Tell us about your 911 center, command center or city. A specialist replies within one business day.